POST SUMMARY: The most incorrect quote about customer service is, “the customer is always right.” Some customers just don’t know what they want or need. Good customer service providers know it’s their job to try to find a solution that’s best for the customer. The most incorrect quote about customer service that is perpetuated time …
How to Handle Difficult Customers Who Think They’re Always Right Read More »
SUMMARY: Spencer Williams, CEO of West Paw, says pet brands can be a force for good. The Pet Sustainability Coalition helps members implement social and environmental best practices. West Paw supports its community by giving employees paid time to volunteer. The company is driven by its passion for pets, and their connection to their parents. …
Five Questions: Meet Spencer Williams, West Paw Founder & CEO Read More »
POST SUMMARY: A major shift is now underway among consumers, driven largely by the tsunami of media attention falling on the relationship between the current food system and climate impact. Food production and current agriculture practices generate anywhere from 27 to 34 percent of global greenhouse gas emissions. As more people look to make sustainable …
Sustainability Performance: Examining the Future of Pet Food Read More »
Dogs are very much like humans: Some have great manners; others have none. Some dogs writing a manners column for wayward pups isn’t that far-fetched of a concept. These are some of the advice topics dogs might ask — and how straightlaced dogs would answer them. ©YinYang | Getty Images Dogs are very much …
Summary: Pain is simply defined as any physical discomfort caused by injury or disease. Pain can be acute, or chronic, such as contending constantly with arthritis in the joints. Pain management is garnering much-needed attention in recent years. The growing arsenal of pain-relieving options now ranges from medications, to laser therapy, acupuncture, acupressure, and hydrotherapy. …
Dreaming of the perfect getaway with your dog? Traveling with your canine companion is a fun way to spend quality time together, increase your bond and experience new areas of the country. Especially after the last two years, many of us are ready to stretch our legs and start exploring. Dog-friendly hotels, restaurants, parks, beaches …
Do you think your dog might be reactive, or even aggressive? Some reactivity is normal and necessary for survival, but when is it time to get help? Maybe you’re frustrated or embarrassed by your dog’s meltdowns when deliveries come, or sad or even scared by your dog’s barking and lunging at neighborhood dogs. It doesn’t …
In veterinary practice, urine sediment is commonly evaluated as part of a complete urinalysis performed as routine screening for urinary tract and systemic disease. Identification of formed elements in urine sediment (including cells, casts, and crystals) in wet-mount preparations requires training and expertise. Dry mounts are easy to prepare and routine stains can be used …
In-Clinic Preparation and Evaluation of Urine Dry-Mount Samples Read More »
Aging dogs are predisposed to several ocular abnormalities ranging from benign changes to vision-threatening or painful diseases. Fortunately, most ocular diseases can be diagnosed through an examination alone or with the addition of a few simple diagnostic tests. This article discusses ocular diseases common in aging dogs and focuses on conditions that are more likely …
How to Tell if Your Dog is Losing Vision – What to Look for and How to Intervene Read More »
Hypokalemia is defined as a plasma or serum potassium concentration (i.e., [K]) that is below the reference range (usually 3.5 to 5.1 mmol/L). More than 95% of total body potassium is intracellular, where it is the most abundant cation and plays a key role in the maintenance of the resting membrane potential.1 Changes in [K] …
Evaluation and Management of the Hypokalemic Patient Read More »